You can now port your number in and out of Sideline!!
Below you'll find some helpful information explaining what porting is, and the porting process in general:
What do I need to know?
What is Porting?
Porting is a fancy term for transferring a phone number from one service provider to another.
With Sideline, you can either port an existing number into Sideline (i.e. transferring a number from AT&T to Sideline), or if you leave, you can port your number out of Sideline (i.e. transferring your number out of Sideline and to Verizon).
Can I have multiple port-in/port-out requests active at one time?
Unfortunately, you can only have one porting request active at any given time. Once the porting process is complete, you can start another one.
Where can I check the status of my port-in/port-out request?
You can check the status of your porting request in the Settings page under Number Porting.
If there is an error with your port request, you will see the following error message:
If you tap on Needs Review, you will be able to re-enter the required information.
How will I know when the process is complete, and the outcome of my porting request?
Once the porting process is complete, Sideline will notify you a couple of ways:
- Push Notification: You'll receive a quick notification letting you know everything is done, and the next steps to take based on the outcome of your request.
- Email: If you've set up an email address on your Sideline account, we'll send you an email letting you know the porting process is complete and the next steps to take based on the outcome of your request.
- Number Porting page: The Sideline App will let you know whether the porting request was successful or not.
What information do I need to have handy if I want to port a number?
The specific information you will need will depend on your carrier. To see a list of the what's needed, click here.
Can I port my registered number into Sideline?
Unfortunately, you cannot port your registered number into Sideline.
Since your registered number, or the number you used to set up your Sideline Account, is how we connect all of your Sideline calls, you cannot have a number be your registered phone number, and your account phone number.
If I change my mind, can I cancel the porting process before it is completed?
Nope. Once the process of porting a number has started, you cannot cancel it.
You will have to wait until the process is completed, and then port it out, or port it back in depending on the original request you made.
If I port a number into Sideline, can it expire?
No. If you port your number into Sideline, you cannot lose that number. You own that number, and we promise we won't try and steal it from you :)
Should I cancel my service with my provider while I’m porting in my number?
NO! You should make sure that you do not cancel your service while your porting your number.
Cancelling your service before your number has successfully transferred can result in you losing your phone number completely.
Can I port my Google Voice number into Sideline?
Yes! You can port your Google Voice number out of Google Voice and into Sideline. However, you do have to "unlock" the number, and pay a fee first. Click here to learn how to do this
Can I port a number out of Sideline that I didn’t originally port-in?
It depends. Sideline Pro/Remove Ads bundle users can port a number out that they did not originally port in. We also allow users to pay a one-time fee to unlock the number. Learn More!
If I ported my number in, can I port it out too?
Yup! If you have successfully ported a number in, you can port it out at any time. You do not have to be a Sideline Pro/Remove Ads bundle user, or pay the one-time fee user to do this.
Do I have to cancel my subscriptions if i port my number out?
Yes. If you were subscribed to the Sideline Pro/Remove Ads bundle before porting your Sideline phone number out, you must manually cancel your subscription to avoid being charged $2.99/month. If you have any other subscriptions and no longer wish to continue using Sideline, you will need to cancel these as well.
- Click here to learn how to cancel your subscription.
If you have any other questions about porting a number in or out of Sideline, send us an email! We'd be more than happy to help you out