1) Optional Upgrades
We think everyone should have two numbers. So, Sideline is free to use for as long as you want! A 2nd number for, calling, texting, voicemail—it’s always free. But, as companies grow and need change, extra bells and whistles can be nice to have. That’s why we offer the following paid upgrades:
Reserve Number – We keep Sideline free by reclaiming numbers that were inactive for 30 days. You can pay a small monthly fee to reserve your Sideline number permanently (no matter how long you don’t use it).
Remove ads – One of the ways we keep Sideline free is by showing ads from time to time. If you’re not into it, you can remove them. *See your Sideline Settings for details
Voicemail to text – Get your voicemails transcribed and conveniently read them as a text message for *See your Sideline Settings for details
Sideline for teams – Our team dashboard lets companies assign and manage multiple numbers for employees for $10/month per line.
International calling – With over 165 countries supported, staying in touch with people all over Mother Earth is easy. Unlimited plans are a flat and affordable fee of $15/ month per user. *Teams account required.
Salesforce integration – Access your Salesforce contacts and leads from Sideline’s phonebook. Then log calls and business communication so you can always be closin’. *See Settings for details
Auto-attendant – Create a virtual receptionist to greet callers and forward them to right person, place, or department. “Press 1 for sales, 2 for support, 3 for Toby.” That sorta thing. *Team account required.
2) Getting Around
Sideline’s integrated inbox shows you texts, calls, and voicemails all from a single screen. Incoming calls ring on your phone like normal with a “Sideline” caller ID. To make a call or send a text with your Sideline number, just open the app.
To access settings, tap the gear icon in the top left corner of your inbox. From there, you can set custom ringtones, record a voicemail greeting, and more.
3) Carrier Liability
Unlike most calling apps that only work over Wi-Fi, Sideline uses your existing carrier network to connect calls. This means it works wherever your cell phone does and you can enjoy more reliable conversations. Learn More
4) Calls & Text
For plans with calling limitations, know that Sideline shares your carrier minutes. In other words, when you have Sideline, minutes get shared between your two phone numbers.
5) Custom Voicemail
You can record a separate voicemail greeting for your Sideline number. In your settings, just tap, “Voicemail Greeting,” select “Custom,” and “Record.”
If you explicitly reject an incoming call, that caller may be sent to your native voicemail inbox. The best way to prevent this is to let Sideline calls ring all the way through. Learn More