To keep your Sideline voicemail and native phone number separate, you have four options:
- Forward calls to voicemail
- Don't decline incoming call
- Change native voicemail pickup time
- Change Enable Call Announcement
In your Sideline Settings, enable the Send All Calls to Voicemail setting. Anytime you receive a call to your Sideline number, the caller will be sent straight to the Sideline voicemail greeting you've set.
To learn how to personalize a voicemail greeting, please click here
If you've turned off the "Forward Calls to Voicemail" off, and you're still not getting your calls, make sure you haven't blocked the contact, "Sideline Call", in you native contacts.
When you're receiving a call to your Sideline number, your phone will show "Sideline - 14085551234" for example. Instead of declining the call, let it ring through to voicemail.
If you decline the call, it's possible your carrier will pick up the call, sending it to your primary voicemail instead!
For AT&T and T-Mobile customers, you have the ability to set the time it takes for your native voicemail to pick up a call. If you're noticing your native voicemail picking up calls intended for Sideline, follow the instructions below to set a time for 30 seconds:
- Step 1: Using the Phone app, enter *#61# and press Call. This will take you to a page that display’s your voicemail number
- Step 2: Write down or memorize the voicemail number displayed on this screen. since we will be using it in the following steps. Once you have the number, press Dismiss
- Step 3: Using the Phone app, enter *61* followed by the Voice Call Forwarding number you took down in Step 2. It should look something like this *61*+12345678901.
- Step 4: Now add *11 after your call forwarding number
- Step 5: Follow that by entering *(number of seconds you want users to wait before being sent to voicemail)#; 30 is max time and must be in increments of 5 seconds
- The final entry should look something like this for someone wanting the voicemail response time to be 30 seconds
- Step 6: After entering in those numbers from Step 5, place the call by tapping Call. If you have done everything correctly, you’ll see this:
Note: You cannot change the voicemail pickup time if you are a Verizon or Sprint customer. However, to be sure, you can always check with their customer service teams.
- Verizon voicemail pickup time is preset to 30 seconds
- Sprint voicemail pickup time is preset to 23 seconds
For additional questions about setting voicemail pickup time, or troubles regarding Sideline voicemail, please contact us!
With Call Announcements enabled, anytime you receive a call to your Sideline number, an audio prompt will let you chose whether you want to answer the call or send the call to you Sideline voicemail. This should always prevent your incoming calls from hitting your native voicemail!